Shipping & Returns
Last update:September 3, 2025
Citizens Armory Imports ships every order as quickly and safely as possible while complying with all federal, state, and local regulations. The following policy explains our order-processing times, shipping methods, and related requirements.
1. Order Processing
- Accessories and optics: Ship within 1 – 3 business days after payment clears.
- Ammunition: Ships within 3 – 5 business days once federally required age verification is complete.
- Firearms: Ship within 3 – 5 business days after we receive your selected dealer’s valid Federal Firearms License (FFL).
Orders placed after 12 p.m. EST time, on weekends, or on federal holidays begin processing the next business day.
2. Shipping & Delivery
- All packages are sent via a trackable ground service (typically UPS® Ground or FedEx Ground). You will receive an email with tracking details as soon as your order departs.
- An adult signature (age 21 or older) is required for every firearm and ammunition delivery.
- Published transit times are estimates; carrier delays, severe weather, or regulatory holds can extend delivery windows. Title and risk of loss pass to you once the carrier accepts the shipment.
3. Shipping Requirements & Restrictions
- Firearms must ship to a licensed FFL dealer of your choosing; federal law prohibits direct shipment of firearms to individuals across state lines under nearly any circumstance.
- Ammunition ships only to customers who meet federal minimum-age rules—18 + for shotgun/rifle ammunition and 21 + for handgun or other ammunition—and only where such shipments are legal.
- We ship products only where permitted by federal, state, and local law. You are responsible for any local permits, fees, or paperwork required for delivery to your location.
4. No Returns
All sales are final. Citizens Armory Imports does not accept returns or exchanges on any products under any circumstances. Please verify all order details—including product type, caliber, quantity, and FFL information—before completing checkout.
5. Damaged, Lost, or Incomplete Shipments
Inspect all packages at delivery. If items arrive damaged or incomplete, email call 850-559-3125 immediately. We will assist you in filing a carrier claim and work toward an appropriate resolution. If a firearm is damaged, DO NOT accept transfer from your FFL without speaking to us first.
6. Order Changes & Cancellations
Because we process orders promptly, changes or cancellations may not be possible once an order has entered the shipping queue. If you need assistance, contact us immediately at [email protected] or 850-559-3125 and we will do our best to help.
7. Contact Us
Citizens Armory Imports
Phone: 850-559-3125
Email: [email protected]
